ID.me

ID.me Identity Verification

Like other states, Colorado continues to see an increase in identity theft and fraudulent unemployment claims. In order to safeguard the integrity of Colorado’s unemployment program, we need you to verify your identity using ID.me, our trusted technology partner.

ID.me is a federally-certified identity provider and specializes in digital identity protection. They help CDLE make sure that you are who you say you are — and not someone pretending to be you — before we grant you access to sensitive claim information or begin issuing benefit payments.

To verify your identity, please click the green "Verify with ID.me" button on this page to get started.

How it works

You verify your identity by uploading a photo of your government ID along with a selfie. If that method doesn’t work, you can verify your identity by speaking with a real person on a video call.

Many users are able to complete the self-guided process within about 15 minutes. Wait times for those who require assistance to verify their identity are currently high. We will update this message when wait times improve.

All claimants are now able to verify their identity using ID.me. Beginning in April, all claimants who have not yet verified their identity through ID.me will be required to do so in order to continue receiving benefits.

Para obtener información en español sobre ID.me, haga click aquí.

Note: Verifying your identity using ID.me may not resolve all holds. Other issues may be holding up payment. Claimants should provide any fact finding documents to the department to clear these issues. This process may take time as we need to confirm a claim isn’t fraudulent.

Please do not complete the ID.me identity verification more than once, unless you are specifically asked to do so via a CDLE email or message within your MyUI+ account. Completing multiple ID.me verifications will NOT resolve any issues on your claim any faster. On the contrary, submitting multiple ID.me verifications may increase delays for yourself and other claimants.

Similarly, please do not go into your ID.me account and toggle off/on the setting to share your information with CDLE. Doing so may create duplicate submissions and cause delays.

FAQs

What is ID.me?

Over the coming weeks, all claimants who have not yet verified their identity through ID.me will be required to do so. This process can be completed at any time 24/7, and most claimants are able to complete a self-guided verification within approximately 15 minutes. 

If the self-guided process is not successful, you will need to verify your identity on a live video call with an ID.me representative. Unfortunately, wait times for these video calls are currently high.

If you do not have the appropriate technology to complete the process, please contact us at 303-536-5615. 

Not all holds will be resolved through ID.me. Other issues may be holding up payment. Claimants should provide any fact finding documents to the department to clear these issues. This process may take time as we need to confirm a claim isn’t fraudulent.

Does ID.me keep my information secure?

Yes. ID.me uses bank-grade security infrastructure and federally-compliant information protection practices to safeguard your data. 

How does ID.me use my information?

ID.me will never share your personal information with third parties. In fact, ID.me requires your explicit permission to even share your information with CDLE.

Will completing the ID.me identity verification impact my credit score?

No. Authorizing ID.me to temporarily view your credit profile for identity verification has no impact on your credit score and will not hurt your credit report in any way.

Why does ID.me ask for my Social Security Number? 

ID.me’s identity verification process requires collecting sensitive pieces of information, like your Social Security Number (SSN). ID.me needs this information in order to uniquely identify you, a critical step to prevent impersonation and fraud.

What is a “Trusted Referee Video Call”?

Most people verify their identity by uploading a photo of their government ID as well as a selfie. If this method fails for any reason, you can complete your identity verification by speaking with a live person on a video call. This process consists of a short video call with a trained ID.me employee where you present acceptable documentation to verify your identity. ID.me calls this a “Trusted Referee Video Call.”

Where can I go if I need more help?

For more help with ID.me, please visit help.id.me. ID.me’s member support team is available 24 hours a day, 7 days a week.