To determine an injured worker's satisfaction with handling his or her claim, insurers are required to survey within 30 days after a claim is closed. The survey asks injured workers to respond to questions on courtesy, promptness of medical care, promptness of handling and resolving the claim, and overall satisfaction with the insurer.
Injured workers are asked to grade the insurer on a scale of 1 to 5, with 1 being the least satisfied and 5 being the most satisfied. The following results are provided by insurers.
All Injured Worker Exit Surveys and Change of Physician Surveys can be viewed and downloaded at https://codwc.box.com/v/dowc-data-reporting.