How to View and Complete Fact Finding Requests

Employers are required to submit documentation about a job-separation when an employee files a claim to collect unemployment benefits. Any employer listed on the claim is notified via a fact-finding questionnaire. The information gathered in fact-finding questionnaires allows the UI Division to determine if the claimant should be paid unemployment benefits.

Employers will receive and complete fact-finding requests electronically in MyUI Employer+. 

Note: Employers enrolled in SIDES can only view fact-finding requests in MyUI Employer+. SIDES users will need to complete the request using SIDES.

Completing Fact-Finding Questionnaires

Step 1. Open Your Employer Inbox

• Login to your employer account in MyUI Employer+.
• Click “Inbox” in the left-hand menu.

Step 2. Search Inbox

Search for fact-finding questionnaires and other action items using various search criteria in the employer inbox.

• Enter the search criteria in the fields provided.
• Click “Search”. 

Step 3. Complete the Questionnaire

• View inbox items, including fact-finding questionnaires, that fit the search criteria in the "Search Results" screen. 
• Click the hyperlink on the related questionnaire to open the item.
• Follow the system prompts to complete the questionnaire.

Troubleshooting

• Popup blockers: If you are unable to view the document after clicking the correspondence link, please turn your internet browser pop-up blocker off to view the document.
• Operating systems: Make sure your operating system is kept up-to-date. If you are using an outdated operating system, you may not be able to view or complete fact-finding documents in MyUI Employer+.

Viewing Fact-Finding Questionnaires

Step 1. Open Correspondences

• Login to your employer account in MyUI Employer+.
• Click “View Correspondences” in the left-hand navigation menu.

Step 2. Search Correspondences

• Enter search criteria, if applicable, in the fields provided.
• Click “Search”.

Step 3. View Correspondence

• View correspondences, including fact-finding questionnaires, that fit the search criteria in the "Details" screen.
• Click the blue hyperlinked document ID to view the fact-finding questionnaire.