Verify Your Identity with ID.me
ID.me will not be implemented until October 10, 2024
On October 10th, CDLE will move to account login and identity verification through ID.me. An ID.me account will be required to access MyUI+ to manage your claim, certify/request payment, and respond to digital correspondence related to your claim.
With ID.me, you will verify your identity online through ID.me’s self-service steps. If you cannot complete identity verification through ID.me’s self-service portal, you may be required to schedule a video call with a trusted referee. This ID.me employee will assist you with your identity verification on a video call. You will need to have physical copies of your documents for this call.
If you do not use MyUI+, and instead use our phone services to manage your claim, you may be required to verify your identity using the USPS Identity Verification services.
To verify your identity with ID.me, you will need an internet-connected mobile device or computer capable of taking pictures of your documents and the appropriate documents for identity verification.
If you have an issue with your ID.me account, please contact ID.me or visit their online Help Center.
Get Started with ID.me
When you navigate to MyUI+ you will be asked to begin the identity verification process by either linking your existing ID.me account or creating a new account.
Select a tab below that aligns with your status for more information—whether you already have an ID.me account or are creating an ID.me account for the first time.
- If you are an existing ID.me member, do not create another account.
- Instead, choose the login option that says “Sign in with ID.me”
- Sign in with your ID.me account and complete the Multi-factor Authentication
- From the authorization screen, review the information that CDLE will receive and then select ALLOW to consent to share your information.
If you do not have an ID.me account, you must select “Create an account ID.me” using your personal email, set up multi-factor authentication, verify your identity, and then consent to share your information with MyUI+. You will only need to verify your identity once—then you can use your ID.me login at MYUI+ and anywhere else ID.me is accepted.
ID.me is CDLE’s trusted and federally certified technology partner for secure digital identity verification.
ID.me will replace the existing account login for MyUI+ and identity verification protocols, and it should dramatically reduce fraudulent activity within our benefit programs.
CDLE maintains an ongoing commitment to protecting the personal information of UI Claimants. By moving to ID.me for verification and login services, we will strengthen fraud protection.
The change affects all new initial and existing claimants accessing MyUI+ for unemployment insurance benefits. You will be required to verify your identity using ID.me starting October 10th.
You will need:
- An internet-capable device with camera and video capability
- A photo ID (U.S. driver’s license or state ID, U.S. passport, or U.S. passport card)
- And your Social Security number
You can complete the process on a smartphone, tablet, or computer with camera and video capability.
If you need help with the ID.me portion of the identity verification process, please go to the ID.me Help Center page. There, you will have access to Frequently Asked Questions as well as 24/7 chat support from ID.me’s team.
If you are a first-time claimant, you still have the option to file your initial claim over the phone. You will be directed to complete identity verification through USPS. If you verify through USPS, you cannot use MyUI+ to manage your claim unless you complete ID.me verification.
Starting October 10, if you use a phone to file your claim you will have to go in person to USPS locations to verify your identity.