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Third-Party Administrator Toolkit

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TPA Toolkit

Third-party administrators (TPAs) play a critical role in maintaining the integrity of the Division of Unemployment Insurance (UI).

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Important News & Information

Electronic Communications Requirement Begins April 3, 2025


Beginning April 3, 2025, all employer fact-finding requests will be delivered via email and MyUI Employer+, or the State Information Data Exchange System (SIDES), if applicable.

TPAs will no longer receive fact-finding requests for employer clients by mail once the new requirement is implemented. All TPAs will be required to respond to employer fact-finding requests online in MyUI Employer+, or through the appropriate SIDES exchanges.

TPA ACTION REQUIRED: Ensure Electronic Access to Employer Client Accounts before April 3, 2025

TPAs should ensure they have access to their employer client accounts in MyUI Employer+ (or SIDES), and are assigned the appropriate roles to view and respond to benefits correspondence electronically. TPAs can request access or modifications to an employer account in MyUI Employer+. Once a request has been submitted, the employer can review and approve the request from their employer account.
Visit the Electronic Communications Requirements page for more information and updates. 

Visit the Electronic Communications Requirements page for more information and updates. 

Submitting ACH Credit Payments in MyUI Employer+


To ensure ACH credit payments are processed correctly and timely:

  • Employer account numbers (EANs) must be valid.
  • All EANs must be associated with your TPA ID.
  • Ensure no dashes/symbols are present in the file.
  • Always include your TPA ID on your addenda record TXTP04
  • ACH company IDs must be numeric values. 

Please review the Submitting ACH Credit Payments page for more information and specifications.
 

Sign up for our monthly TPA email to stay up-to-date on everything TPAs need to know from the UI Division.

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MyUI Employer+ Resources for TPAs

UI Employer Client Onboarding

Bringing on new employer clients? 
Here’s what TPAs and employers need to know to get started in MyUI Employer+.

 

All employers must create an employer account inside the MyUI Employer+ premium and wage reporting system. TPAs cannot register an employer account on behalf of a client.

 

TPAs will need to create a MyUI Employer+ TPA account and request access to employer accounts in order to conduct UI business on behalf of their clients. Employers will review and approve TPA association requests inside MyUI Employer+.

 

Employers and TPAs are responsible to maintain current contact information and communication preferences including addresses, emails, and other information inside MyUI Employer+.

 

Employers with good reason to conduct business with the UI Division by U.S. Mail must apply for a non-electronic communications waiver. Approved waivers are valid for one calendar year and must be renewed annually.

 

Premium payments and wage reports are due on the last day of the month following the end of a quarter (April 30, July 31, October 31, and January 31). Employer accounts with missing or overdue wage reports and premium payments are subject to penalties and interest.

 

Employers and TPAs should ensure they are submitting accurate and timely wage and fact-finding information. Employer wage detail reports and fact-finding documents submitted with errors, inaccuracies, or missing information may be subject to penalties and interest charges.