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Third-Party Administrator Toolkit

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TPA Toolkit

Third-party administrators (TPAs) play a critical role in maintaining the integrity of the Division of Unemployment Insurance (UI).

Login to Your TPA Account

Important News & Information

Electronic Separation Information Requests

All Division requests related to employee separation information are now sent by Division-approved electronic means. Division fact-finding requests are no longer sent to employers by U.S. mail.

Division-approved electronic means include:

  • A verified email address in MyUI Employer+
  • State Information Data Exchange System (SIDES)
  • Pre-approved third-party electronic portals, including Equifax.

In order to protect the personal identifiable information of individuals and employers, emails sent outside of the MyUI Employer+ system are no longer permitted. Please visit the Electronic Communications Requirements page for more information.
 

Account Reactivations, Liability and Qualifying Date Changes

TPAs and employer account users assigned the “Edit Account Maintenance” role can submit a “Contact Us” request in MyUI Employer+ to reactivate an account, or make changes to the account’s liability or qualifying date.

Division staff will implement the requested changes in order to maintain data integrity and prevent discrepancies in employer accounts.

 

Sign up for our monthly TPA email to stay up-to-date on everything TPAs need to know from the UI Division.

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MyUI Employer+ Resources for TPAs

UI Employer Client Onboarding

Bringing on new employer clients? 
Here’s what TPAs and employers need to know to get started in MyUI Employer+.

 

All employers must create an employer account inside the MyUI Employer+ premium and wage reporting system. TPAs cannot register an employer account on behalf of a client.

 

TPAs will need to create a MyUI Employer+ TPA account and request access to employer accounts in order to conduct UI business on behalf of their clients. Employers will review and approve TPA association requests inside MyUI Employer+.

 

Employers and TPAs are responsible to maintain current contact information and communication preferences including addresses, emails, and other information inside MyUI Employer+.

 

Employers with good reason to conduct business with the UI Division by U.S. Mail must apply for a non-electronic communications waiver. Approved waivers are valid for one calendar year and must be renewed annually.

 

Premium payments and wage reports are due on the last day of the month following the end of a quarter (April 30, July 31, October 31, and January 31). Employer accounts with missing or overdue wage reports and premium payments are subject to penalties and interest.

 

Employers and TPAs should ensure they are submitting accurate and timely wage and fact-finding information. Employer wage detail reports and fact-finding documents submitted with errors, inaccuracies, or missing information may be subject to penalties and interest charges.