Contact Unemployment

Still need help? We’re here.

Our Virtual Assistant can answer many of the questions you have, or can schedule a callback with one of our unemployment specialists. You can reach the Virtual Assistant 24/7 by simply clicking the Virtual Assistant window at the bottom of this screen or by phone at:

  • Denver Metro: 303-318-9000 | Toll-Free: 1-800-388-5515
  • Spanish: 303-318-9333 | Spanish Toll-Free: 1-866-422-0402

If the Virtual Assistant can’t answer your question, don’t worry. Representatives are available to help Monday–Friday 8 a.m. to 4 p.m.

Unemployment Claimants

Reason to Connect

Contact Details

1099-G tax form issues

Certify weeks for payment

Automated system: 303-813-2800 or Toll-Free 1-888-550-2800
Live support: 303-536-5615

Changing or resetting your MyUI+ password

303-536-5615

Changing or resetting your PIN

Automated system: 303-813-2800 or Toll-Free 1-888-550-2800
Live support: 303-536-5615

Deaf and Hard of Hearing (TTD)

303-318-9016 or Toll Free 1-800-894-7730

Filing a new claim

303-536-5615

Find/contact your local Workforce Center

Overpayments

303-318-9035 or Toll Free 1-877-464-4622

Program Integrity Holds

Please use our Program Integrity Hold Form
Live support: 303-536-5615

Reopening a claim

303-536-5615

Report call center issues/complaints

Report claim already filed in your name

If you need to file an unemployment claim, but there is already a claim in the system under your name that you did not file, please use our Unable to File a Claim Form

Report fraud or identity theft

Schedule a callback

Schedule a callback
Denver Metro: 303-318-9000
Toll-Free: 1-800-388-5515
Spanish: 303-318-9333
Spanish Toll-Free: 1-866-422-0402

Unable to complete ID.me identity verification due to lack of internet access/device

303-536-5615

Unable to complete ID.me identity verification because under 18 years of age

303-536-5615

Updating your address

Automated system: 303-813-2800 or Toll-Free 1-888-550-2800
Live support: 303-536-5615

Updating your email address

303-536-5615

Employers

Reason to Connect

Contact Details

Employer Services

303-318-9100
Toll Free: 1-800-480-8299
cdle_employer_services@state.co.us

Mailing address

Unemployment Insurance Employer Services 
P.O. Box 8789 
Denver, CO 80201-8789

Audits

303-318-9100
Toll Free: 1-800-480-8299

Employer account charges

303-318-9055 or 303-318-9100 option 5

Report fraud or identity theft

Please use our Employer Reporting Form to report fraud or identity theft

Lobby Phone Appointment Scheduler

If you need help filing a claim, or need answers that you have not been able to find online, you can schedule an appointment to speak with a representative using the telephone in the Unemployment Insurance lobby.

Once you request an appointment, you will receive an email with important instructions. Be sure to read it carefully and follow all instructions or you may not be allowed in for your appointment. Please note that the Unemployment Insurance lobby is open by appointment only. The lobby is not open to the public, and you will not be admitted to the building if you do not have an appointment.

This tool is not for scheduling in-person ID.me appointments. To schedule an in-person ID.me appointment, please first schedule a callback by dialing 303-318-9000 or by using the Virtual Assistant. During the callback, a representative can assist you with scheduling an in-person ID.me appointment.