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Contact Unemployment

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Still need help? We’re here.

Our Virtual Assistant can answer many of the questions you have, you can reach the Virtual Assistant 24/7 by simply clicking the Virtual Assistant window at the bottom of the Unemployment Insurance page or by phone at:

  • Denver Metro: 303-318-9000 | Toll-Free: 1-800-388-5515
  • Spanish: 303-318-9333 | Spanish Toll-Free: 1-866-422-0402

If the Virtual Assistant can’t answer your question, don’t worry. Representatives are available to help Monday–Friday 8 a.m. to 4 p.m.

Unemployment Claimants

Reason to Connect

Contact Details

Certify weeks/request payment

Automated system: 303-813-2800 or Toll-Free 1-888-550-2800
Live support: 303-536-5615

Changing or resetting your MyUI+ password

303-536-5615

Changing or resetting your PIN

Automated system: 303-813-2800 or Toll-Free 1-888-550-2800
Live support: 303-536-5615

Deaf and Hard of Hearing (TTD)

303-318-9016 or Toll Free 1-800-894-7730

Filing a new claim

303-536-5615

Find/contact your local Workforce Center

Overpayments

303-318-9035 or Toll Free 1-877-464-4622

Reopening a claim

303-536-5615

Report claim already filed in your name

If you need to file an unemployment claim, but there is already a claim in the system under your name that you did not file, please contact our customer support center at 303-318-9000 or toll-free at 1-800-388-5515.

Report fraud or identity theft

Submit feedback or complaint

Please use our Claimant Feedback Form

Unable to complete identity verification due to lack of internet access/device

303-318-9000

Unable to complete identity verification because under 18 years of age

303-318-9000

Updating your address

Automated system: 303-813-2800 or Toll-Free 1-888-550-2800
Live support: 303-536-5615

Updating your email address

303-318-9000

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Employers

Reason to Connect

Contact Details

Employer Services

303-318-9100
Toll Free: 1-800-480-8299
Fax: 303-318-9013

Mailing address

Unemployment Insurance Employer Services 
P.O. Box 8789 
Denver, CO 80201-8789

Audits

303-318-9100
Toll Free: 1-800-480-8299

Employer account charges

303-318-9055 or 303-318-9100 option 5

Report fraud or identity theft

Please use our Employer Reporting Form to report fraud or identity theft

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In-Person Lobby Appointment Request

If you need help filing a claim, accessing a claim, completing identity verification or technical support that cannot be provided online or over the phone, you can request an appointment to meet with a CDLE representative in the Unemployment Insurance (UI) lobby.

Once you request an appointment below, you will be contacted through email or phone to schedule the appointment. Please note that the Unemployment Insurance lobby is open by appointment only. The lobby is not open to the public, and you will not be admitted to the building if you do not have an appointment.

Schedule an In-Person Lobby Appointment