Contact Unemployment

If you have questions about your claim, you can ask our Virtual Assistant, available 24/7 by phone and online at If the Virtual Assistant can’t answer your question, you’ll be offered the opportunity to schedule a callback with one of our customer service representatives.

Conversion Call Center
303-536-5615 - Monday – Friday 8 a.m. to 4 p.m. 

Report Call Center Issues


Regular Unemployment Contact

Requesting Payment Every Week
MyUI+ (after you’ve filed a claim)
Denver Metro: 303-813-2800 or Toll-Free: 1-888-550-2800

Regular Claims Customer Support
Virtual Assistant Available 24/7
Denver Metro: 303-318-9000 or Toll-Free: 1-800-388-5515
Spanish Denver Metro: 303-318-9333 or Toll-Free: 1-866-422-0402
Deaf and Hard of Hearing (TTD) Denver Metro: 303-318-9016 or Toll Free: 1-800-894-7730

Pandemic Unemployment Assistance Contact

Requesting Payment Every Week
MyUI+ (after you’ve filed a claim)
303-536-5615 (English and Spanish)
Monday–Friday 8 a.m. to 4 p.m.

PUA Claims Customer Support
303-536-5615 (English and Spanish)
Monday–Friday 8 a.m. to 4 p.m.


Unemployment Insurance Employer Services

The payment of unemployment insurance benefits is supported by the collection of premiums from employers.
Employer accounts and liability are established once the employer has registered with the Unemployment Insurance Program.

Denver Metro: 303-318-9100 or Toll Free: 1-800-480-8299
Audits: 303-318-9100

UI Employer Services
P.O. Box 8789
Denver, CO 80201-8789

Unemployment Insurance Integrity

Detects employer and claimant fraud, establishes and collect overpayments, conduct employer audits, collect delinquent tax reports and taxes due, and conduct quality reviews of benefit payments for the citizens and employers of Colorado to ensure compliance with unemployment laws and regulations.

Benefit Payment Control
Denver Metro: 303-318-9035 or Toll Free 1-877-464-4622

Denver Metro: 303-318-9100 or Toll Free: 1-800-480-8299
Tips and Leads: 303-318-9035

Submit a Fraud Report

In-Person Appointment Scheduler

If you need help filing a claim or need answers about your claim that you have not been able to find online, you can request an on-site appointment.

Once you request an appointment, you will receive an email with important instructions. Be sure to read it carefully and follow all instructions or you may not be allowed in for your appointment.

Please Note that the Unemployment Insurance lobby is open BY APPOINTMENT ONLY. The lobby is not open to the public, and you will not be admitted to the building if you do not have an appointment.