Still need help? We’re here.
Our Virtual Assistant can answer many of the questions you have, you can reach the Virtual Assistant 24/7 by simply clicking the Virtual Assistant window at the bottom of this screen or by phone at:
- Denver Metro: 303-318-9000 | Toll-Free: 1-800-388-5515
- Spanish: 303-318-9333 | Spanish Toll-Free: 1-866-422-0402
If the Virtual Assistant can’t answer your question, don’t worry. Representatives are available to help Monday–Friday 8 a.m. to 4 p.m.
Unemployment Claimants
Reason to Connect
Contact Details
Certify weeks for payment
Automated system: 303-813-2800 or Toll-Free 1-888-550-2800
Live support: 303-536-5615
Changing or resetting your MyUI+ password
303-536-5615
Changing or resetting your PIN
Automated system: 303-813-2800 or Toll-Free 1-888-550-2800
Live support: 303-536-5615
Deaf and Hard of Hearing (TTD)
303-318-9016 or Toll Free 1-800-894-7730
Filing a new claim
303-536-5615
Find/contact your local Workforce Center
Overpayments
303-318-9035 or Toll Free 1-877-464-4622
Program Integrity Holds
Please use our Program Integrity Hold Form
Live support: 303-318-9000
Reopening a claim
303-536-5615
Report claim already filed in your name
If you need to file an unemployment claim, but there is already a claim in the system under your name that you did not file, please contact our customer support center at 303-318-9000 or toll-free at 1-800-388-5515.
Report fraud or identity theft
Please use our Report Unemployment Identity Theft Form
Submit feedback or complaint
Please use our Claimant Feedback Form
Unable to complete ID.me identity verification due to lack of internet access/device
303-318-9000
Unable to complete ID.me identity verification because under 18 years of age
303-318-9000
Updating your address
Automated system: 303-813-2800 or Toll-Free 1-888-550-2800
Live support: 303-536-5615
Updating your email address
303-318-9000
Employers
Reason to Connect
Contact Details
Employer Services
303-318-9100
Toll Free: 1-800-480-8299
cdle_employer_services@state.co.us
Mailing address
Unemployment Insurance Employer Services
P.O. Box 8789
Denver, CO 80201-8789
Audits
303-318-9100
Toll Free: 1-800-480-8299
Employer account charges
303-318-9055 or 303-318-9100 option 5
Report fraud or identity theft
Please use our Employer Reporting Form to report fraud or identity theft
Lobby Phone Appointment Scheduler
If you need help filing a claim, or need answers that you have not been able to find online, you can schedule an appointment to speak with a representative using the telephone in the Unemployment Insurance lobby.
Once you request an appointment, you will receive an email with important instructions. Be sure to read it carefully and follow all instructions or you may not be allowed in for your appointment. Please note that the Unemployment Insurance lobby is open by appointment only. The lobby is not open to the public, and you will not be admitted to the building if you do not have an appointment.
This tool is not for scheduling in-person ID.me appointments. To schedule an in-person ID.me appointment, please first schedule a callback by dialing 303-318-9000 or by using the Virtual Assistant. During the callback, a representative can assist you with scheduling an in-person ID.me appointment.
In-Person Lobby Appointment Request
If you need help filing a claim, accessing a claim, or if you need technical support that cannot be provided online or over the phone, you can request an appointment to meet with a CDLE representative in the Unemployment Insurance (UI) lobby.
Once you request an appointment below, you will be contacted through email or phone to schedule the appointment. Please note that the Unemployment Insurance lobby is open by appointment only. The lobby is not open to the public, and you will not be admitted to the building if you do not have an appointment.
This request is not for scheduling in-person ID.me appointments. To schedule an in-person ID.me appointment, please first schedule a callback by dialing 303-318-9000 or by using the Virtual Agent. During the callback, a representative can assist you with scheduling an in-person ID.me appointment.