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Contact Unemployment

Unemployment Claimants

Reason to Connect

Contact Details

Certify weeks/request payment

Automated system: 303-813-2800 or Toll-Free 1-888-550-2800
Live support: 303-536-5615

Changing or resetting your MyUI+ password

303-536-5615

Changing or resetting your PIN

Automated system: 303-813-2800 or Toll-Free 1-888-550-2800
Live support: 303-536-5615

Filing a new claim

303-536-5615

Find/contact your local Workforce Center

Overpayments

303-318-9035 or Toll Free 1-877-464-4622

Reopening a claim

303-536-5615

Report claim already filed in your name

If you need to file an unemployment claim, but there is already a claim in the system under your name that you did not file, please contact our customer support center at 303-318-9000 or toll-free at 1-800-388-5515.

Report fraud or identity theft

Submit feedback or complaint

Please use our Claimant Feedback Form

Unable to complete identity verification due to lack of internet access/device

303-318-9000

Unable to complete identity verification because under 18 years of age

303-318-9000

Updating your address

Live support: 303-536-5615

Updating your email address

303-318-9000

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Still need help? We’re here.

Our Virtual Assistant can answer many of the questions you have, you can reach the Virtual Assistant 24/7 by simply clicking the Virtual Assistant window at the bottom of the Unemployment Insurance page or by phone at:

  • Denver Metro: 303-318-9000 | Toll-Free: 1-800-388-5515
  • Spanish: 303-318-9333 | Spanish Toll-Free: 1-866-422-0402

If the Virtual Assistant can’t answer your question, don’t worry. Representatives are available to help Monday–Friday 8 AM to 4 PM.

In-person assistance is available with an appointment at our lobby at 621 17th Street, Suite 100, Denver, CO, 80202. In-person appointments will be reserved primarily for claimants with limited computer access, tech skills, or special assistive needs. Before you can book an in-person appointment, you will need to review the self-help options available to you and confirm that you still need an in-person appointment.

Please review our “Unemployment Self-Help Options and Lobby Scheduling Form” to see if you need an in-person appointment. Once you have scheduled your appointment, you will receive a confirmation email with more details.

Remember, the fastest way to file a claim, reopen a claim, make a payment request or report a job separation is through MyUI+ or you can call our file a claim/payment request line at 303-536-5615 to speak with a live agent.

If you are simply dropping off paperwork or forms, you do not need to make an appointment. We have a secure dropbox available in the lobby from 8:00 AM to 4:00 PM.
 

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Employers

Reason to Connect

Contact Details

Employer Services

303-318-9100
Toll Free: 1-800-480-8299
Fax: 303-318-9013

Mailing address

Unemployment Insurance Employer Services 
P.O. Box 8789 
Denver, CO 80201-8789

Audits

303-318-9100
Toll Free: 1-800-480-8299

Employer account charges

303-318-9055 or 303-318-9100 option 5

Report fraud or identity theft

Please use our Employer Reporting Form to report fraud or identity theft

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