For general questions and assistance, you may call our claimant services center at:
- Denver Metro: 303-318-9000 | Toll-Free: 1-800-388-5515
- Spanish: 303-318-9333 | Spanish Toll-Free: 1-866-422-0402
Our virtual assistant, located on the bottom of the Unemployment Insurance page can help answer basic questions. Agents are also available to help Monday-Friday 8 AM to 4 PM.
In-person assistance is available with an appointment at our lobby at 621 17th Street, Suite 100, Denver, CO, 80202. In-person appointments will be reserved primarily for claimants with limited computer access, tech skills, or individual assistive needs. Before you can book an in-person appointment, you will need to review the self-help options available to you and confirm that you still need an in-person appointment. If you are simply dropping off paperwork or forms, you do not need to make an appointment. We have a secure dropbox available in the lobby from 8:00 AM to 4:00 PM. You may use our document submission form to submit documents directly to the UI Division.
To make an in-person appointment, please review our “Unemployment Self-Help Options and Lobby Scheduling Form.” If you have provided an email address, you will receive a confirmation email for your appointment. Please arrive 10 minutes prior to your appointment start time. Appointments will be held for 5 minutes past the scheduled time. If you miss this grace period, you may be required to schedule a new appointment.
The fastest way to file a claim, reopen a claim, make a payment request or report a job separation is through MyUI+.
Unemployment Claimants
Method of Communication
Topics Listed Under Contact Method
- Access and change account information
- Certify weeks/request payment
- Check your account status
- File a Claim
- Obtain 1099-G forms
- Reopen a claim
- Respond to information requests
- Upload documents
- Verify Identity
- View correspondence from CDLE
Claimant Services Center:
303-318-9000
Toll Free:
1-800-388-5515
Spanish:
303-318-9333
Spanish Toll-Free:
1-866-422-0402
- Identity Verification Help
- Report claim already filed in your name
- Unable to complete identity verification because under 18 years of age
- Unable to complete identity verification due to lack of internet access/device
- Updating your email address
Automated Line: 303-813-2800
- Certify weeks/request payment
- Changing or resetting your PIN
- Update your address
303-318-9035
Toll-free: 1-877-464-4622
- Overpayments
- Identity verification help for ID.me-specific issues such as:
- ID.me account management
- identity verification help
- privacy & fraud issues related to ID.me
- Step-by-step guides for online self-service setup of ID.me
- FAQs related to ID.me
- Instructions on linking your ID.me account to MyUI+
Find/Contact your local workforce center
Division of Unemployment Insurance Appeals 303-318-9000
For information about appeals, contact numbers, and more, visit the Appeals Page on the CDLE website. Please contact the appeals team directly if you have a question about an active appeal.
If you need to file an unemployment claim, but there is already a claim in the system that you did not file, you can use this form to report it, or call 303-318-9000
Use this form to submit a complaint or give feedback.
Employers
Method of Connection
Topics Listed Under Contact Method
303-318-9100
- Audits
- Employer account charges - use option 5
- Employer services
Toll-free number for employers: 1-800-480-8299
- Audits
- Employer Services
303-318-9055 or 303-318-9100 (option 2)
Employer account charges
Please use this form to report fraud or identity theft.
Additional Support Options for Employers
Contact Information
Unemployment Insurance Employer Services Mailing Address
Unemployment Insurance Employer Services Mailing Address
P.O. Box 8789
Denver, CO 80201-8789
Unemployment Insurance Employer Services Fax Number
303-318-9013