Our Virtual Assistant can answer many of the questions you have, you can reach the Virtual Assistant 24/7 by simply clicking the Virtual Assistant window at the bottom of the Unemployment Insurance page or by phone at:
- Denver Metro: 303-318-9000 | Toll-Free: 1-800-388-5515
- Spanish: 303-318-9333 | Spanish Toll-Free: 1-866-422-0402
If the Virtual Assistant can’t answer your question, don’t worry. Representatives are available to help Monday–Friday 8 AM to 4 PM.
In-person assistance is available with an appointment at our lobby at 621 17th Street, Suite 100, Denver, CO, 80202. In-person appointments will be reserved primarily for claimants with limited computer access, tech skills, or special assistive needs. Before you can book an in-person appointment, you will need to review the self-help options available to you and confirm that you still need an in-person appointment.
Please review our “Unemployment Self-Help Options and Lobby Scheduling Form” to see if you need an in-person appointment. Once you have scheduled your appointment, you will receive a confirmation email with more details.
Remember, the fastest way to file a claim, reopen a claim, make a payment request or report a job separation is through MyUI+ or you can call our file a claim/payment request line at 303-536-5615 to speak with a live agent.
If you are simply dropping off paperwork or forms, you do not need to make an appointment. We have a secure dropbox available in the lobby from 8:00 AM to 4:00 PM.
Unemployment Claimants
Reason to Connect
Contact Details
Certify weeks/request payment
Automated system: 303-813-2800 or Toll-Free 1-888-550-2800
Live support: 303-536-5615
Changing or resetting your MyUI+ password
303-536-5615
Changing or resetting your PIN
Automated system: 303-813-2800 or Toll-Free 1-888-550-2800
Live support: 303-536-5615
Filing a new claim
303-536-5615
Find/contact your local Workforce Center
Overpayments
303-318-9035 or Toll Free 1-877-464-4622
Reopening a claim
303-536-5615
Report claim already filed in your name
If you need to file an unemployment claim, but there is already a claim in the system under your name that you did not file, please contact our customer support center at 303-318-9000 or toll-free at 1-800-388-5515.
Report fraud or identity theft
Please use our Report Unemployment Identity Theft Form
Submit feedback or complaint
Please use our Claimant Feedback Form
Unable to complete identity verification due to lack of internet access/device
303-318-9000
Unable to complete identity verification because under 18 years of age
303-318-9000
Updating your address
Live support: 303-536-5615
Updating your email address
303-318-9000
Employers
Reason to Connect
Contact Details
Employer Services
303-318-9100
Toll Free: 1-800-480-8299
Fax: 303-318-9013
Mailing address
Unemployment Insurance Employer Services
P.O. Box 8789
Denver, CO 80201-8789
Audits
303-318-9100
Toll Free: 1-800-480-8299
Employer account charges
303-318-9055 or 303-318-9100 option 5
Report fraud or identity theft
Please use our Employer Reporting Form to report fraud or identity theft