MyUI Employer+
Important Information & Updates
Keep your MyUI Employer+ in shape with these tips
ACTION REQUIRED
Update your correspondence preferences. The Division is working towards enacting an electronic communications requirement for all benefits-related correspondence beginning in 2025. Please visit the Electronic Communications Requirements page for more information on the new requirement.
Review your online account information. Now is a good time to review and update your UI account information in the Account Maintenance section of MyUI Employer+. Account information includes business name, owners/officers, contact information, reporting units and account history. Visit the how to maintain your employer account page for more information and step-by-step instructions.
Review third party administrators authorizations. Employers relying on third party administrators (TPAs) to help manage their account recently received a reminder to review and update their TPA authorizations in their MyUI Employer+ account. Visit the Manage Third Party Administrator Relationships page for more information and step-by-step instructions to review and update your existing TPA authorizations. Existing TPA authorizations will remain in place for 2025 if you do not make any updates.
Catch up on missing wage information. Look for any missing wage reports you may have listed on your Employer Home page in MyUI Employer+. The system requires users to submit any missing wage information before they can submit a filing for the current reporting period.
Don't forget monthly employment data! You'll be asked to indicate with a "1" or "Yes" (or "0" or "No") if an employee was employed on the twelfth (12) day of each month of the quarter.
Avoid Inadequate Response Determinations. Determinations in regards to a claimant’s eligibility for UI benefits are issued based on the adequacy of information provided by employers in response to Division requests. Make sure to respond on time, complete all Division requests, and provide specific details and information that can help the Division make a determination based on all the available facts to avoid inadequate response determinations. Visit the Inadequate Response Determinations page for more information.
Submit a Contact Us request if you're experiencing an issue with your account. Contact Us requests are sent directly to related Division staff to get you the help you need faster.
Find resources to help you maintain your account. The Division has a wealth of resources specifically for employers. Visit the MyUI Employer+ Employer Resources page for How-Tos, User Guides, and more to help you navigate the MyUI Employer+ system.
Investigations & Criminal Enforcement Unit Requests
Employers may receive a request for employment documents in writing from the Division’s Investigations & Criminal Enforcement Unit (ICE). These requests are time sensitive and employer participation is required (CESA 8-72-107).
The ICE Unit is a specialized unit that exists to combat fraud, waste, and abuse of the unemployment insurance program by way of detection, investigation, and prosecution of individuals who commit UI fraud.
If you receive a request for employment documents from the ICE Unit, please respond to the request timely, and with accurate information. Employer cooperation is vitally important to maintaining the integrity of the UI program.
Sign up for our monthly employer email to stay up-to-date on everything employers need to know from the UI Division.
MyUI Employer+ Resources
Fraud Reporting for Employers
Claims filed using stolen Identities is a nationwide problem. Timely responses from employers to all Division requests are the best defense against fraudulent claims. If you receive a fact-finding request about an employee who still works for you, hasn’t worked for you 20 months or more, or has never worked for you, please:
- Respond to the fact-finding request right away and indicate the claim is fraudulent.
- Submit a fraud report.
If you receive a fact-finding request under another employer's name, please contact UI Employer Services to report the issue.
Contact UI Employer Services
Submit a “Contact Us” request in MyUI Employer+ to connect with related staff about specific issues with your UI Employer account.
Contact UI Employer Services at (303) 318-9100 or (800) 480-8299 (toll-free) for more general assistance from our virtual agent and live representatives.
Your Feedback Matters!
Your feedback will help us create the best MyUI Employer+ experience possible. The Unemployment Insurance Division is available to assist users with suggestions and issues encountered in the new system.
Submit your feedback or request assistance using our request form.