Employers
TPAs
Important Information & Updates
Scheduled System Outage
MyUI Employer+ will be down beginning at 7:30 PM (MST) on Thursday, September 19 for scheduled maintenance. Users will be able to login again Friday, September 20.
Quarter 3 Wage Detail Reports Dues October 31, 2024
The Q3 2024 filing deadline is Thursday, October 31. It is imperative employers submit accurate and timely wage detail information. Employer-reported information is a crucial part of maintaining the integrity of UI benefit payments and labor statistics, as well as the accurate calculation of employer premium rates.
Please address all errors in your report and ensure the accuracy of all information prior to submitting to the Division. Employers submitting reports or fact-finding documents with errors, inaccuracies, or missing information may be subject to penalties and interest charges.
Responding to Benefits Correspondences Electronically
The Division recommends all CO employers and TPAs send and receive UI benefits correspondence electronically to ensure timely processing, avoid loss of protest determinations, and other penalties. Paper correspondence often take longer to process when sent in the mail.
Employers and TPAs can send and receive all UI correspondences, including wage detail requests, fact-finding requests, and other correspondence electronically in MyUI Employer+.
To add a valid email address to your MyUI Employer+ account and update your correspondence preferences to electronic:
- Login to MyUI Employer+
- Click "Account Maintenance" in the left menu.
- Click "Address Information"
- Click "Correspondence Preferences"
- Enter/update your email address
- Click "Save"
New Features in MyUI Employer+
Check out the latest system features and updates available to all MyUI Employer+ users:
Correspondence Updates
- Account Suspension Notices - The Potential Account Suspension Notification has been discontinued. The Notice of Suspension correspondence has been updated to include any amount due or credit for the account.
- Outstanding Wage Detail Report - Correspondence regarding outstanding wage detail reports now include the quarter and year (ex. Q1-2023).
- State Information Data Exchange System (SIDES) - Responses received by the Division through SIDES exchanges are now displayed in "View Correspondences" in MyUI Employer+.
What’s New for TPAs
Bulk Rate File Submissions
Bulk employer client rate files submitted in MyUI Employer+ no longer contain format inconsistencies.
Search Results for Missing Wages
MyUI Employer+ will now either produce search results for missing wages (fewer than 3000 records) on the Missing Wage screen, or queue the search (more than 3000 records).
Zero Wage Report Processing
Zero Wage files with fewer than 3000 records will now be processed and followed by the standard confirmation screen.
Unmatched Payments on Terminated Accounts
MyUI Employer+ no longer route payments from a TPA to “Unmatched Payments” if the TPA is valid and the employer exists in the system but is terminated. If the payment is not linked to a valid EAN it will be routed to a queue for review. Once reviewed it will be applied to the account.
MyUI Employer+ Online Portal
Employers and TPAs are no longer required to file separate premium and wage reports with their premium payments. Instead, premiums are calculated automatically in MyUI Employer+ based on the employer’s submitted wages.
MyUI Employer+ users can:
Pay electronically with EFT payment options
Pay voluntary premium payments, leasing company certification fees, and reimbursable employer securities electronically.
Search and view employer payment history.
Save banking information in the employer account for streamlined future payments.
Employers and TPAs can submit wage detail reports with multiple file upload options. Wage reports automatically trigger updates to qualification information on the employer account (if applicable).
MyUI Employer+ users can:
Submit delimited, ICESA, ESW2, XML, and zero (delimited) wage file formats.
Copy and submit wage detail information from the previous quarter.
Adjust submitted wage reports electronically.
Search and view previous wage reports.
Assign multiple contact to receive automatic correspondence and reminders.
Users can view and maintain the employer’s UI account information inside MyUI Employer+. The Employer Inbox sends automated messages, reminders, and other correspondences based on recent events and triggers in the account. There are multiple search option to find different pieces of information (documents, reports, benefits charges, etc.).
MyUI Employer+ users can:
Manage employer accounts with less reliance on UI staff.
View and initiate information changes on the Employer Home page.
Send and receive electronic correspondences instead of paper forms.
A valid non-electronic communications waiver is required to submit paper forms.
Respond to UI Division requests more timely online.
Search and view employer account information in one system.
MyUI Employer+ offers a new way to request help from UI staff. The built-in “Contact Us” feature allows account mangers to send inquires directly to the appropriate UI Staff.
MyUI Employer+ users can:
Upload documentation to UI staff.
Submit urgent customer service requests.
Employer users can add and manage TPA and payroll service provider relationships inside MyUI Employer+. TPAs must register for a TPA account in MyUI Employer+ and be assigned to an employer account in order to conduct business on behalf of the employer.
More on Employer/TPA relationships:
Form UTIL-18 (Power of Attorney) are no longer accepted to establish employer/TPA relationships.
Employers and TPAs must manage separate account, with separate login credentials, to ensure account ownership integrity.
TPAs and payroll service providers can be assigned any combination of roles to manage an employer account.
TPAs can use the same self-service features employers use to manage client accounts. MyUI Employer+ also offers additional features for TPA account managers to make servicing multiple client accounts more efficient.
TPAs can:
Manage all employer client accounts from one TPA account, and assign multiple TPA account managers.
Submit bulk payments and wage files for multiple clients at once electronically.
View, search, respond to correspondences on behalf of their clients electronically.
Access, mange, view client charges, protests, and more inside individual employer accounts.
Your Feedback Matters!
Your feedback will help us create the best MyUI Employer+ experience possible. The Unemployment Insurance Division is available to assist users with suggestions and issues encountered in the new system. Submit your feedback or request assistance using our request form.
Fraud Reporting for Employers
Claims filed using stolen identities is a nationwide problem. If you receive a fact-finding questionnaire requesting information about an identified employee that still works for you, please visit our fraud page for next steps.