MyUI+ users will see the new Claim Status Tracker when they login to MyUI+. Users can now check the status of their claim(s), see pending issues and complete required action items in the Claim Status Tracker.

1

Adding Employer Account Users

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Once an employer account administrator has created an employer account in MyUI Employer+, additional users can be added to manage the employer account. 

  1. Click ‘User Maintenance’ in the left-hand navigation menu.

  2. Click ‘New’ to create a new user account.

    MyUI Employer+ user search criteria screenshot.

  3. Enter the required personal information for the new user: 
    1. First Name - The new user’s First Name.
    2. Middle Initial - The new user’s Middle Initial.
    3. Last Name - The new user’s Last Name. 
    4. telephone - The new user’s phone number. 
    5. MFA Cell Number - The new user’s phone number will populate if they select the telephone option when setting up their MFA. 
    6. Fax Number - The new user’s fax number. 
    7. Activation Code - The Activation Code is an 8-digit numeric entry of the Administrator’s choosing. This number will need to be provided when the new user is setting up their account. 
    8. Email - The new user’s email address.
    9. Confirm Email - Re-type the new user’s email address. 
    10. Effective Start Date - The date the new user’s account will be available. 
    11. Effective End Date - The date the new user’s account will no longer be available. 
  4. Click ‘ Save’.

The Activation Code tooltip states: 
The Activation Code is an 8-digit numeric entry of your staff’s choosing. The Activation Code is an alternate "User" credential that is created by your employee during their password set up. This information is requested for authentication purposes when the user indicates they have forgotten their password.

Accessing A New User Account

Once the new user account has been added, the user will receive an email containing their User ID and a link to create their password.

Click the emailed link to be redirected to MyUI Employer+ and enter the activation code provided by the person who initiated the new user account.

Enter the activation code and click “Next”. Then create a new password.

The password guidelines tooltip states:
A new password must conform to the following requirements:

  • At least 9 characters
  • Must contain characters from at least three of the following:
    • Upper case characters
    • Lower case characters
    • Number (0 - 9)
    • Special characters: (~!@#$%^&*_-+=`|\(){}[]:;"',.?/)
      • Currency symbols such as the Euro or British Pound are not counted as special characters
    • Any Unicode character that is categorized as an alphabetic character but is not uppercase or lowercase (includes Unicode characters from Asian languages)
  • The password is case sensitive.
  • Must not be the same as the last five passwords
  • May contain special characters

Additionally, a new password should not:

  • spell a word or series of words that can be found in a standard dictionary
  • spell a word with a number added to the beginning and/or end
  • be based on any personal information such as name, pet, birthday, etc.

After choosing a password that follows the guidelines, click “Submit” to be redirected to the MyUI Employer+ login screen.

Assigning New User Roles

Once the new user account is created, the person who initiated the new account will need to assign roles in order for the new user to have functions they can access in the account. To add roles, search for the user you would like to add or edit roles for.

Click the hyperlink on the user ID you would like to add or edit roles for. Click the “Roles” hyperlink on the user profile.

You may select any available roles to add to the user account. The roles include descriptions of the actions the individual can take when that role is added to their profile. Multiple users can be assigned to any role.

Once the roles have been selected, click “Save” to assign them to the user account.