For Immediate Release
Date: February 26, 2021
Contact: Office of Government, Policy and Public Relations - firstname.lastname@example.org
State Labor Department Launches New Online Dashboard for Reporting System Upgrades and Data Points
(DENVER) -- Today the Colorado Department of Labor and Employment (CDLE) unveiled its new online dashboard at uidailydashboard.cdle.co. The dashboard will be updated daily Monday through Friday with data points including the number of claimants paid via its new MyUI+ system, the amount of benefits being paid out, call center workloads and the number of integrity holds released through ID.me. The dashboard also includes a list of ongoing and forthcoming upgrades to the system and outlines common scenarios claimants are experiencing and next steps to take.
“This dashboard is a way for us to get information out to the general public quickly and on a regular basis,” said Joe Barela, Executive Director, CDLE. “We want our claimants to have easy access to the answers they are looking for, and this resource will help us achieve that. We recognize many claimants have had trouble navigating the new system and connecting with our call center to get the help they need. We hear you, and we are working around the clock to provide additional communication channels.”
The new online resource also has a dedicated section for job-seekers to help them satisfy the required work-search activities while getting them connected to the tens of thousands available jobs across the state. Here’s a highlight of what is on the dashboard now:
Since deploying the new MyUI+ benefits system in January…
- 270,978 Coloradans received benefits
- $866,836,166 in benefits were paid
Since implementing ID.me in January...
- 295,836 claimants were directed to verify their identity
- 41,369 legitimate claimants have successfully verified their identities
- $39,796,086 has been released in benefits payments
Call Center metrics for 2/25/21...
- Calls Answered: 7,055
- Completed Callbacks: 1,094
- Average Call Handle Time: 29 minutes
- Average Call Wait Time: 1 hour 13 minutes
CDLE will also be hosting two virtual town halls next Wednesday, March 3. The first will be in English at 1 p.m., the second will be in Spanish at 3 p.m. Participants will be able to join online or by phone. Registration details are available at cdle.colorado.gov. The town halls will cover system optimizations, federal extended benefit programs, ID.me and more.