Employers
TPAs
Important Information & Updates
Required: Update Your Monthly Employment Counts
TPAs and employers are required to report a count of all employees (full-time and part-time) who worked during or received pay for the pay period that includes the 12th day of the month. Quarterly wage reports must indicate whether the person was employed on the 12th of each month by responding “yes” or “no” for each employee for each month of the quarter.
Submitting a quarterly wage report without a count of all covered employees will result in a “fatal” error and the report will not be accepted. See How to Submit a Wage Report for downloadable sample files containing monthly employment information.
“Forgot Password” Password Reset Function Fixed
The password reset issue which caused employers to reset their passwords monthly has now been resolved. Employer and TPA account passwords must now be reset every 130 days. Please note the new password reset guidelines apply to all MyUI Employer+ user accounts.
Annual Seasonal Report Deadline Extension
Seasonal employers are required to file their Annual Seasonal Report by the last day of February each year in order to maintain their status. Annual reminders to file seasonal reports were not sent in December 2023 due to a system error that occurred during the transition to the new MyUI Employer+ system. Please note that the deadline to file Annual Seasonal Reports has been extended until April 15, 2024.
Additionally, you may notice some seasonal data may appear out of alignment with your previously reported information, or have gaps. Please submit your Annual Seasonal Report in MyUI Employer+ to correct your data.
Adequate Responses Required for Division Requests
The Division is now issuing determinations based on the adequacy of information provided by employers in response to UI Division requests. UI Division requests include fact-finding questionnaires, additional separation and wage information, and more. An adequate response means the information provided by the employer for a Division request is sufficient to support a determination on the issue (RCES 7.4.2.2).
Failure to provide adequate responses can result in improper payments and result in additional charges assessed to an employer’s account. According to state statute (CRS 8-79-102 (5)(A)), the Division will charge an employer’s account for improper payments if:
- The payment was made because the employer (or agent) was at fault for failing to respond on time or adequately to the Division request.
- The employer (or agent) has established a pattern of failing to respond timely or adequately to Division requests.
Updated Employer Account Number Formatting in ICESA Wage File Types
Wage submissions using the ICESA file type are now required to use the new employer account number (EAN) format (example: 01234567). This change aligns all accepted wage file types in using the new EAN format which can be found on the Employer Home page.
Additionally, the following wage file specification sheets have been recently updated. Click the hyperlink to view and download a PDF of the spec sheet.
- Delimited - .txt or .csv file that can be exported from excel. The length of this file will vary and be accepted up to 20MB.
- ICESA - .txt file in the NASWA standard file format. This will be 277 characters long.
- EFW2 - .txt file formally known as MMREF-SSA. This will be 512 characters long.
- XML - .xml file that will vary in length and be accepted up to 20MB.
- Zero Wage File (Delimited)
New Features for All Users
- Employer Detail Banner - The banner at the top of the Employer Home Page now displays the TPA name (if applicable) and the preferred claims response method.
- TPA Authorization Reminder - Employers using TPAs and payroll service providers will now receive an annual reminder to review their authorized TPAs and make and necessary updates.
- Seasonal Validation (for seasonal employers) - Non-Season Start Dates are no longer required to begin after the season Start Dates. The system will only allow future season dates.
- Work-Share Indicator - The Employer Home page now indicates if you have an existing Work Share plan under the "Account Information" section.
- Role Change Correspondence - Employers and TPAs will receive correspondence when a role has been removed from an employer association.
New Features for TPAs
- New TPA “Contact Us” feature.
- End an Employer/TPA association by setting the service end date for the employer. (Once set it cannot be changed.)
- Export and print “Employment and Wage Detail Calculation History”.
- See Employer name and EAN on “Claims Correspondence” search screen. Non-Monetary Determination correspondences also include the employer.
- Search “View Submission History” by filing method.
- See filing method on the “View Submission History Search”.
- New save options on manual wage entry.
MyUI Employer+ Online Portal
Employers and TPAs are no longer required to file separate premium and wage reports with their premium payments. Instead, premiums are calculated automatically in MyUI Employer+ based on the employer’s submitted wages.
MyUI Employer+ users can:
Pay electronically with EFT payment options
Pay voluntary premium payments, leasing company certification fees, and reimbursable employer securities electronically.
Search and view employer payment history.
Save baking information in the employer account for streamlined future payments.
Employers and TPAs can submit wage detail reports with multiple file upload options. Wage reports automatically trigger updates to qualification information on the employer account (if applicable).
MyUI Employer+ users can:
Submit delimited, ICESA, ESW2, XML, and zero (delimited) wage file formats.
Copy and submit wage detail information from the previous quarter.
Adjust submitted wage reports electronically.
Search and view previous wage reports.
Assign multiple contact to receive automatic correspondence and reminders.
Users can view and maintain the employer’s UI account information inside MyUI Employer+. The Employer Inbox sends automated messages, reminders, and other correspondences based on recent events and triggers in the account. There are multiple search option to find different pieces of information (documents, reports, benefits charges, etc.).
MyUI Employer+ users can:
Manage employer accounts with less reliance on UI staff.
View and initiate information changes on the Employer Home page.
Send and receive electronic correspondences instead of paper forms.
A valid non-electronic communications waiver is required to submit paper forms.
Respond to UI Division requests more timely online.
Search and view employer account information in one system.
MyUI Employer+ offers a new way to request help from UI staff. The built-in “Contact Us” feature allows account mangers to send inquires directly to the appropriate UI Staff.
MyUI Employer+ users can:
Upload documentation to UI staff.
Submit urgent customer service requests.
Employer users can add and manage TPA and payroll service provider relationships inside MyUI Employer+. TPAs must register for a TPA account in MyUI Employer+ and be assigned to an employer account in order to conduct business on behalf of the employer.
More on Employer/TPA relationships:
Form UTIL-18 (Power of Attorney) are no longer accepted to establish employer/TPA relationships.
Employers and TPAs must manage separate account, with separate login credentials, to ensure account ownership integrity.
TPAs and payroll service providers can be assigned any combination of roles to manage an employer account.
TPAs can use the same self-service features employers use to manage client accounts. MyUI Employer+ also offers additional features for TPA account managers to make servicing multiple client accounts more efficient.
TPAs can:
Manage all employer client accounts from one TPA account, and assign multiple TPA account managers.
Submit bulk payments and wage files for multiple clients at once electronically.
View, search, respond to correspondences on behalf of their clients electronically.
Access, mange, view client charges, protests, and more inside individual employer accounts.
Your Feedback Matters!
Your feedback will help us create the best MyUI Employer+ experience possible. The Unemployment Insurance Division is available to assist users with suggestions and issues encountered in the new system. Submit your feedback or request assistance using our request form.
Fraud Reporting for Employers
Claims filed using stolen identities is a nationwide problem. If you receive a fact-finding questionnaire requesting information about an identified employee that still works for you, please visit our fraud page for next steps.