Employer FAQs (MyUI Employer+)



All employer account activation information has been sent via email or USPS. If you have not received any activation information, please contact Employer Services at 303-318-9100 to request an activation code. You will need a copy of your Q2 2023 wage report, your Federal Employer Identification Number (FEIN), and your seven-digit UI Employer Account Number (EAN) to request your activation code.

DO NOT attempt to login or activate your account without your activation information. 

No. Employers and TPAs will need to complete a one-time activation process for a new MyUI Employer+ account. We will send you the information you need to complete activation before the system goes live.

After the new system is live, users will not be able to access the old system.

Employers with existing Unemployment Insurance employer accounts will need to get an activation code in order to link their account information in the new system. Please see How to Activate an Existing UI Employer Account for more information and step-by-step instructions.

DO NOT attempt to login and activate your account if you have not received any activation information from CDLE. If you did not receive any activation information, contact Employer Services at 303-318-9100.

Multi Factor Authentication is an extra layer of security for your account. After logging in, users will be presented with three options to receive temporary security codes: an authenticator app, text message, or email. Users are required to enroll in MFA in order to access MyUI Employer+ accounts.

If you are receiving a 403 error when clicking the activation link from your email, please ensure you are not on a Virtual Private Network (VPN). MyUI Employer+ will not allow VPN users to access the system due to system security.


Account Management

The modernized system no longer requires some of the information contained in the old Employer Account Number (EAN) format. The new EAN format will have two-fewer digits, and no decimal. Ex: Account number 123456.12-1 would become 01234561.

Yes. MyUI Employer+ accounts will have a single account administrator with the ability to add multiple subusers. Users can be assigned any combination of roles and permissions to manage the account and perform actions inside MyUI Employer+.

Third Party Administrator (TPAs) relationships, including payroll service providers, can be added and managed inside employer portal. However, TPA relationships in place at the time of the Q2, 2023 filing deadline will be automatically transferred into the new system.

Note: Only Employer account administrators can add, assign, and manage TPA access to their employer account. TPAs will not be able to perform any actions for an employer inside MyUI Employer+ until they have been assigned to the employer account.

Employers and TPAs are required to have separate MyUI Employer accounts in order to maintain account ownership integrity. TPAs can be assigned any combination of roles and permissions once the employer account has been activated.

Yes. Account history data from the current year and the previous five years will be available in the employer portal when the new MyUI Employer+ system is live. Searchable data includes payment history, beneftis charges, and more.

Older data may be obtained by contacting the Employer Services line at 303-318-9100.


Wage Reporting

Employer wage reports will be uploaded inside MyUI Employer+. File formats have not changed, however additional file formats will be accepted in the new system. Files can be be delimited, ICESA, EFW2, or XML format.

Files uploaded inside MyUI Employer+ will be applied to the employer account immediately. 

Yes. All adjustments and amendments can be made inside MyUI Employer+. In many cases, adjustments will be implemented immediately. However, some adjustments may require staff validation before implementation.


Premium Payments

No, premium reports are no longer required. MyUI Employer+ will automatically calculate amounts owed based on submitted wage reports, and employer rates. 

Yes. Users can make EFT payments inside MyUI Employer+. You can also save banking information inside your account to streamline future payments, as well as schedule future online payments.

Paper checks will also be accepted when submitted with the required paper check voucher.


Claims Correspondences

Yes. If you are not able to respond to fact-finding requests in a timely manner due to the system outage or a delay in receipt of an employer’s PIN, you may receive a Loss of Protest (LOP) Notification. However, we are granting grace periods for fact-finding responses during this time of system maintenance, recognizing good cause for circumstances beyond your control that may have contributed to the untimely response. You should receive a notice that nullifies that original LOP. If you do not receive a nullification of your LOP by October 27th, please login to your MyUI Employer+ employer account and appeal the LOP decision.

Yes. Employers can search, view, and respond to fact-finding requests and claims inside MyUI Employer+. Users may also authorize SIDES for all claims responses.

Employers can submit protests and appeals inside MyUI Employer+. Employers can search benefits charges using a variety of search criteria in the search function inside the employer portal.

Correspondences from the UI Division, including claims correspondences, will be available inside MyUI Employer+. Correspondences can be searched, viewed and accessed in the employer inbox, and correspondences tabs from the Employer portal homepage.


More Frequently Asked Questions

All correspondence to and from the UI Division will be delivered electronically. Employers, Third Party Administrators (TPAs), and payroll service providers are required to submit filings electronically. Paper filings will no longer be accepted without a Non-Electronic Communications Waiver.

Waivers only allow employers to submit quarterly wage reports by mail, all other requests and correspondence from the Division will continue to be sent electronically in MyUI Employer+. Employers may choose to get communications regarding claims by mail by changing the preferred delivery method in their MyUI Employer+ account.

The UI premium and wage reporting system has not changed in more than 40 years. Modernizing the system streamlines the way employers and TPAs conduct business with the UI Division.