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MyUI Employer+

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MyUI Employer+ is here! Get started below.
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ALERTS

  • MyUI+ and MyUI Employer+ will be inaccessible to users from 8:00 PM to 10:30 PM on Friday, June 14, due to scheduled system maintenance. The system will also be down Monday, June 17 from 8 PM until 3 AM Tuesday, June 18.
  • CDLE offices and customer service centers will be closed on Wednesday, June 19th, for the Juneteenth holiday. The Unemployment Insurance Lobby will also be closed.
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Employers

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Resources

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Your resource hub for how-to guides,
user guides, FAQs, and more.

Important Information & Updates

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Submitting Accurate Information

It is imperative that employers submit accurate and timely wage and fact-finding information. Employer-reported information is a crucial part of maintaining the integrity of UI benefit payments and labor statistics, as well as the accurate calculation of employer premium rates. Please address all errors in your report and ensure the accuracy of all information prior to submitting to the Division. Employers submitting reports or fact-finding documents with errors, inaccuracies, or missing information may be subject to penalties and interest charges.


Delinquent Premium Penalties Assessed

Employer accounts with any overdue premiums that were not paid by August 30th, 2023 are considered delinquent. The Division spreads out the charges for these delinquent premium penalties across every quarter of 2024. According to the Colorado Employment Security Act (CESA) delinquent premium penalties are assessed for an entire year, however, the charges are applied quarterly. Delinquent premium penalties are only waived if the employer is currently enrolled in a payment plan. Delinquent premium penalties will be assessed to employer accounts every year going forward if past-due balances are left unpaid.


Incorrectly Suspended/Terminated Accounts Reinstated

A system error caused notices of account suspension or termination to be sent to some employers erroneously. The error has been resolved — all incorrect notices have been recalled and affected accounts have been reinstated. If your account has not been reinstated but needs to be, please request reactivation under the “account Maintenance” tab and file any missing wage reports, if necessary. No action is required for accounts that no longer need to report wages and can be suspended.


Payment Processing Issues Resolved

  • Posted Payments - An error causing ACH payments to post incorrectly has been resolved. ACH credit payments submitted May 1-2, 2024 are now posted correctly. We are actively removing any interest applied to affected accounts as a result of this issue.
  • Applied Payments - A defect causing unadjusted account balances has been resolved. The payment history screen now displays a payment was made, the associated quarter, and that the amount has been “applied”.
  • Payment Confirmation Screen - Employers and TPAs are now directed to the appropriate payment confirmation screen once a payment is successfully submitted.

Ongoing Payment Processing Issues & Guidance

  • Issue: A system error is preventing payments scheduled for future dates from being completed.
    • Guidance: Please only select the current date to make payment to ensure the payment is processed correctly until this issue is resolved. 
  • Issue: A system defect is incorrectly applying payments to all penalties first, instead of oldest penalties, oldest interest and oldest premiums first. 
    • Guidance: Please submit a “Contact Us” request in MyUI Employer+ for any payments that are not posted correctly. 

We are working to resolve these issues before the Q2 2024 filing deadline and apologize for any inconvenience.

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New Features in MyUI Employer+

Check out the latest system features and updates available to all MyUI Employer+ users:

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Wage File Errors Screen View Options


When submitting a wage file, employers and TPAs can select a set number of errors to view on the page (25, 50, or 100) from a drop-down on the File Errors screen in MyUI Employer+. The system will load 10 pages of errors and display the first 2,500 errors based on the drop-down selections.

What’s New for TPAs

 

Large Data Set File Generation


TPAs with many records are able to export a large data file that includes results beyond the 2500 limit for Employer Search, View Submission History, Payment Search, and View Employment and Wage Detail History search screens in MyUI Employer+. If a search has more than 2,500 results it can be exported in its entirety by clicking the “Generate” button. Files will be created within 24 hours of the request and available in the File Generation field. TPAs may generate one file in a 24-hour period.

MyUI Employer+ Online Portal

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Employers and TPAs are no longer required to file separate premium and wage reports with their premium payments. Instead, premiums are calculated automatically in MyUI Employer+ based on the employer’s submitted wages.
 

MyUI Employer+ users can:

  • Pay electronically with EFT payment options

  • Pay voluntary premium payments, leasing company certification fees, and reimbursable employer securities electronically.

  • Search and view employer payment history.

  • Save banking information in the employer account for streamlined future payments.

Employers and TPAs can submit wage detail reports with multiple file upload options. Wage reports automatically trigger updates to qualification information on the employer account (if applicable).

 

MyUI Employer+ users can:

  • Submit delimited, ICESA, ESW2, XML, and zero (delimited) wage file formats.

  • Copy and submit wage detail information from the previous quarter.

  • Adjust submitted wage reports electronically.

  • Search and view previous wage reports.

  • Assign multiple contact to receive automatic correspondence and reminders.

Users can view and maintain the employer’s UI account information inside MyUI Employer+. The Employer Inbox sends automated messages, reminders, and other correspondences based on recent events and triggers in the account. There are multiple search option to find different pieces of information (documents, reports, benefits charges, etc.).
 

MyUI Employer+ users can:

  • Manage employer accounts with less reliance on UI staff.

  • View and initiate information changes on the Employer Home page.

  • Send and receive electronic correspondences instead of paper forms.

    • A valid non-electronic communications waiver is required to submit paper forms.

  • Respond to UI Division requests more timely online.

  • Search and view employer account information in one system.

MyUI Employer+ offers a new way to request help from UI staff. The built-in “Contact Us” feature allows account mangers to send inquires directly to the appropriate UI Staff.
 

MyUI Employer+ users can:

  • Upload documentation to UI staff.

  • Submit urgent customer service requests.

Employer users can add and manage TPA and payroll service provider relationships inside MyUI Employer+. TPAs must register for a TPA account in MyUI Employer+ and be assigned to an employer account in order to conduct business on behalf of the employer.
 

More on Employer/TPA relationships:

  • Form UTIL-18 (Power of Attorney) are no longer accepted to establish employer/TPA relationships.

  • Employers and TPAs must manage separate account, with separate login credentials, to ensure account ownership integrity.

  • TPAs and payroll service providers can be assigned any combination of roles to manage an employer account.

TPAs can use the same self-service features employers use to manage client accounts. MyUI Employer+ also offers additional features for TPA account managers to make servicing multiple client accounts more efficient.
 

TPAs can:

  • Manage all employer client accounts from one TPA account, and assign multiple TPA account managers.

  • Submit bulk payments and wage files for multiple clients at once electronically.

  • View, search, respond to correspondences on behalf of their clients electronically.

  • Access, mange, view client charges, protests, and more inside individual employer accounts.

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Your Feedback Matters!

Your feedback will help us create the best MyUI Employer+ experience possible. The Unemployment Insurance Division is available to assist users with suggestions and issues encountered in the new system. Submit your feedback or request assistance using our request form.

  Submit A Feedback Form

Fraud Reporting for Employers

Claims filed using stolen identities is a nationwide problem. If you receive a fact-finding questionnaire requesting information about an identified employee that still works for you, please visit our fraud page for next steps.

  Report Identity Theft for Employers

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