ALERT
MyUI+ and MyUI Employer+ will be down beginning at 8 PM on Friday, November 15 for scheduled maintenance. Users will be able to login again the morning of Saturday, November 16.
Employers
TPAs
Important Information & Updates
Electronic Communication Requirement Coming 2025
Beginning Quarter 1, 2025, all benefits correspondence sent to and from the Unemployment Insurance (UI) Division will be deliver by Division-approved electronic means only, per state regulation.
Note: 2025 rate notices and UI appeals-related communications will continue to be mailed and available in MyUI Employer+, based on account preferences.
What this means for CO employers
If you currently receive UI Fact-finding requests and other claims-related correspondence in the mail, please update your correspondence preferences by adding a current email address to your MyUI Employer+ account before Q1 2025. Alternatively, you may choose to participate in the State Information Data Exchange System (SIDES).
If you currently have a non-electronic communication waiver on file, you will be exempt from this requirement.
Updating Electronic correspondence Preferences in MyUI Employer+
- Login to MyUI Employer+.
- Click "Account Maintenance" in the left navigation menu.
- Click "Correspondence Preferences."
- Enter/update your email address as needed.
- Click "Save" to save your changes.
Please visit the Electronic Communications Requirements page for more information on the new requirement.
Responding Adequately to Division Requests
The UI Division is issuing determinations based on the adequacy of information provided by employers in respond to Division requests. Division requests include fact-finding questionnaires, additional separating and wage information, and more. An adequate response means the information provided by the employer is sufficient to support a determination on the issue (RCES 47.4.2.2).
Inadequate responses fail to provide enough information to determine a claimant's eligibility for UI benefits, regardless if the response is timely. Although employers may choose to not protest a claim or provide additional information about the job separation in their response to the Division, this will be considered an inadequate response. The Division will still issue a determination based on the available facts.
Failure to provide adequate responses can result in improper payments and result in additional charges assessed to an employer's account. According to state statute (CRS 8-79-102 (5)(A)), the Division will charge an employer's account for improper payment if:
- The payment was made because the employer (or agent) was at fault for failing to respond on time or adequately to the Division request.
- The employer (or agent) has established a pattern of failing to respond timely or adequately to Division requests.
How to avoid inadequate response determinations
- Respond on time and completely to all Division requests related to a claimant's eligibility for UI benefits.
- Provide specific details and information that can help the Division make a determination based on all the available facts.
Your timely participation in UI Division requests is not only required by lat (CRS 8-79-104(1)(a)(II)(A)), it also protects your right to protest and helps prevent improper benefit charges, penalties, overpayments and costly appeals.
New Features in MyUI Employer+
Check out the latest system features and updates available to all MyUI Employer+ users:
Third-Party Administrator (TPA) Access Authorization
Employers using a payroll service provider or a TPA to conduct UI business on their behalf will now receive an email notification once the TPA requests access to their account. Employers can review and approve (or deny) the association request from their Employer Home page inside MyUI Employer+.
Please visit the How to Approve TPA Association Requests page for more information and step-by-step instructions.
What’s New for TPAs
New TPA Association Authorization Request Functionality
TPAs are now able to initiate employer account associations by requesting access to their clients’ accounts. TPAs can select the needed roles and service dates as part of the request, or request modifications to existing associations. Employers will receive an email notification once a TPA authorization request has been sent and can approve (or deny) the request from their Employer Home page in MyUI Employer+.
Please see the How to Request & Modify Employer Account Association page for more information and step-by-step instructions.
MyUI Employer+ Online Portal
Employers and TPAs are no longer required to file separate premium and wage reports with their premium payments. Instead, premiums are calculated automatically in MyUI Employer+ based on the employer’s submitted wages.
MyUI Employer+ users can:
Pay electronically with EFT payment options
Pay voluntary premium payments, leasing company certification fees, and reimbursable employer securities electronically.
Search and view employer payment history.
Save banking information in the employer account for streamlined future payments.
Employers and TPAs can submit wage detail reports with multiple file upload options. Wage reports automatically trigger updates to qualification information on the employer account (if applicable).
MyUI Employer+ users can:
Submit delimited, ICESA, ESW2, XML, and zero (delimited) wage file formats.
Copy and submit wage detail information from the previous quarter.
Adjust submitted wage reports electronically.
Search and view previous wage reports.
Assign multiple contact to receive automatic correspondence and reminders.
Users can view and maintain the employer’s UI account information inside MyUI Employer+. The Employer Inbox sends automated messages, reminders, and other correspondences based on recent events and triggers in the account. There are multiple search option to find different pieces of information (documents, reports, benefits charges, etc.).
MyUI Employer+ users can:
Manage employer accounts with less reliance on UI staff.
View and initiate information changes on the Employer Home page.
Send and receive electronic correspondences instead of paper forms.
A valid non-electronic communications waiver is required to submit paper forms.
Respond to UI Division requests more timely online.
Search and view employer account information in one system.
MyUI Employer+ offers a new way to request help from UI staff. The built-in “Contact Us” feature allows account mangers to send inquires directly to the appropriate UI Staff.
MyUI Employer+ users can:
Upload documentation to UI staff.
Submit urgent customer service requests.
Employer users can add and manage TPA and payroll service provider relationships inside MyUI Employer+. TPAs must register for a TPA account in MyUI Employer+ and be assigned to an employer account in order to conduct business on behalf of the employer.
More on Employer/TPA relationships:
Form UTIL-18 (Power of Attorney) are no longer accepted to establish employer/TPA relationships.
Employers and TPAs must manage separate account, with separate login credentials, to ensure account ownership integrity.
TPAs and payroll service providers can be assigned any combination of roles to manage an employer account.
TPAs can use the same self-service features employers use to manage client accounts. MyUI Employer+ also offers additional features for TPA account managers to make servicing multiple client accounts more efficient.
TPAs can:
Manage all employer client accounts from one TPA account, and assign multiple TPA account managers.
Submit bulk payments and wage files for multiple clients at once electronically.
View, search, respond to correspondences on behalf of their clients electronically.
Access, mange, view client charges, protests, and more inside individual employer accounts.
Your Feedback Matters!
Your feedback will help us create the best MyUI Employer+ experience possible. The Unemployment Insurance Division is available to assist users with suggestions and issues encountered in the new system. Submit your feedback or request assistance using our request form.
Fraud Reporting for Employers
Claims filed using stolen identities is a nationwide problem. If you receive a fact-finding questionnaire requesting information about an identified employee that still works for you, please visit our fraud page for next steps.