Employers
TPAs
Important Information & Updates
2025 UI Premium Rates Available In MyUI Employer+
Employers can now access their 2025 premium rates online in MyUI Employer+. Employers will also receive their annual Rate Notice in the mail in the coming weeks.
The Division has more information and resources available to employers accessing their 2025 rate online:
- Visit the Premium Rates page for more information on chargeable wage limits, 2025 rate tables, and everything you need to know about your 2025 Rate Notice.
- Visit the How to View Employer Rates page for step-by-step instructions to access your rate.
- *See How to Protest Rates if you believe there is an error in the figures used in your rate calculation.
*The Division will not accept protests based on legislatively-mandated rates, including the Support Rate and the Solvency Surcharge. Protests must be submitted online during the protest period. The Division will not accept protests submitted by mail unless the employer has a valid non-electronic communications waiver.
Electronic Communication Requirement Coming 2025
Beginning Quarter 1, 2025, all benefits correspondences sent to and from the UI Division will be delivered by Division-approved electronic means only, per state regulation. If you currently receive UI fact-finding requests and other claims-related correspondences in the mail, please update your correspondence preferences by adding a current email address to your MyUI Employer+ account before Q1 2025. Alternatively, you may choose to participate in the State Information Data Exchange System (SIDES).
Note: 2025 Rate Notices and UI appeals-related communications will continue to be mailed and available in MyUI Employer, based on account preferences.
Updating Correspondence Preferences in MyUI Employer+
Login to your employer account > Account Maintenance > Correspondence Preferences > Add/Update your email address
Please visit the Electronic Communications Requirements page for more information on the new requirement.
Investigations & Criminal Enforcement Unit Requests
Employers may receive a request for employment documents in writing from the Division’s Investigations & Criminal Enforcement Unit (ICE). These requests are time sensitive and employer participation is required (CESA 8-72-107).
The ICE Unit is a specialized unit that exists to combat fraud, waste, and abuse of the unemployment insurance program by way of detection, investigation, and prosecution of individuals who commit UI fraud.
If you receive a request for employment documents from the ICE Unit, please respond to the request timely, and with accurate information. Employer cooperation is vitally important to maintaining the integrity of the UI program.
Inadequate Response Determinations
The UI Division is issuing determinations based on the adequacy of information provided by employers in response to Division requests. Division requests include fact-finding questionnaires, additional separation and wage information, and more. An adequate response means the information provided by the employer is sufficient to support a determination on the issue (RCES 7.4.2.2).
Employers may choose to not protest a claim or provide additional information about the job separation in their response to the Division, however, this will be considered an inadequate response. The Division will still issue a determination based on the available facts.
Inadequate responses can result in improper payments and result in additional charges assessed to an employer’s account. The Division will charge an employer’s account for improper payments if:
- The payment was made because the employer (or agent) was at fault for failing to respond on time or adequately to the Division request.
- The employer (or agent) has established a pattern of failing to respond timely or adequately to Division requests.
New Features in MyUI Employer+
Check out the latest system features and updates available to all MyUI Employer+ users:
Expired Password Reset Functionality
Users now receive two email notifications when their password is expiring or expired, including a link to reset their password. Users are also able to reset their expired password without Division staff intervention by clicking the “Forgot my Password” link on the login screen.
What’s New for TPAs
Review Employer Accounts Screen Updates
TPAs may now use a “Payment Information” checkbox in the search criteria to view accounts with credits rather than just accounts with amounts due.
View Employment and Wage Detail History Screen Updates
Social Security Number (SSN) level details have been updated to reflect only the most recently applied change to an SSN per year/quarter. This has corrected several other downstream issues, including excess and chargeable wage displays. TPAs can view historical updates to an SSN by clicking the hyperlink under “Trans Summary”.
MyUI Employer+ Online Portal
Employers and TPAs are no longer required to file separate premium and wage reports with their premium payments. Instead, premiums are calculated automatically in MyUI Employer+ based on the employer’s submitted wages.
MyUI Employer+ users can:
Pay electronically with EFT payment options
Pay voluntary premium payments, leasing company certification fees, and reimbursable employer securities electronically.
Search and view employer payment history.
Save banking information in the employer account for streamlined future payments.
Employers and TPAs can submit wage detail reports with multiple file upload options. Wage reports automatically trigger updates to qualification information on the employer account (if applicable).
MyUI Employer+ users can:
Submit delimited, ICESA, ESW2, XML, and zero (delimited) wage file formats.
Copy and submit wage detail information from the previous quarter.
Adjust submitted wage reports electronically.
Search and view previous wage reports.
Assign multiple contact to receive automatic correspondence and reminders.
Users can view and maintain the employer’s UI account information inside MyUI Employer+. The Employer Inbox sends automated messages, reminders, and other correspondences based on recent events and triggers in the account. There are multiple search option to find different pieces of information (documents, reports, benefits charges, etc.).
MyUI Employer+ users can:
Manage employer accounts with less reliance on UI staff.
View and initiate information changes on the Employer Home page.
Send and receive electronic correspondences instead of paper forms.
A valid non-electronic communications waiver is required to submit paper forms.
Respond to UI Division requests more timely online.
Search and view employer account information in one system.
MyUI Employer+ offers a new way to request help from UI staff. The built-in “Contact Us” feature allows account mangers to send inquires directly to the appropriate UI Staff.
MyUI Employer+ users can:
Upload documentation to UI staff.
Submit urgent customer service requests.
Employer users can add and manage TPA and payroll service provider relationships inside MyUI Employer+. TPAs must register for a TPA account in MyUI Employer+ and be assigned to an employer account in order to conduct business on behalf of the employer.
More on Employer/TPA relationships:
Form UTIL-18 (Power of Attorney) are no longer accepted to establish employer/TPA relationships.
Employers and TPAs must manage separate account, with separate login credentials, to ensure account ownership integrity.
TPAs and payroll service providers can be assigned any combination of roles to manage an employer account.
TPAs can use the same self-service features employers use to manage client accounts. MyUI Employer+ also offers additional features for TPA account managers to make servicing multiple client accounts more efficient.
TPAs can:
Manage all employer client accounts from one TPA account, and assign multiple TPA account managers.
Submit bulk payments and wage files for multiple clients at once electronically.
View, search, respond to correspondences on behalf of their clients electronically.
Access, mange, view client charges, protests, and more inside individual employer accounts.
Your Feedback Matters!
Your feedback will help us create the best MyUI Employer+ experience possible. The Unemployment Insurance Division is available to assist users with suggestions and issues encountered in the new system. Submit your feedback or request assistance using our request form.
Fraud Reporting for Employers
Claims filed using stolen identities is a nationwide problem. If you receive a fact-finding questionnaire requesting information about an identified employee that still works for you, please visit our fraud page for next steps.