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Contact Unemployment

For general questions and assistance, you may call our claimant services center at:

  • Denver Metro: 303-318-9000 | Toll-Free: 1-800-388-5515
  • Spanish: 303-318-9333 | Spanish Toll-Free: 1-866-422-0402

Our virtual assistant, located on the bottom of the Unemployment Insurance page can help answer basic questions. Agents are also available to help Monday-Friday 8 AM to 4 PM.

In-person assistance is available with an appointment at our lobby at 621 17th Street, Suite 100, Denver, CO, 80202. In-person appointments will be reserved primarily for claimants with limited computer access, tech skills, or individual assistive needs. Before you can book an in-person appointment, you will need to review the self-help options available to you and confirm that you still need an in-person appointment. If you are simply dropping off paperwork or forms, you do not need to make an appointment. We have a secure dropbox available in the lobby from 8:00 AM to 4:00 PM.

To make an in-person appointment, please review our “Unemployment Self-Help Options and Lobby Scheduling Form.” Once you have scheduled your appointment, you will receive a confirmation email with more details.

The fastest way to file a claim, reopen a claim, make a payment request or report a job separation is through MyUI+.
 

Unemployment Claimants

Method of Communication

Topics Listed Under Contact Method

MyUI+

  • Access and change account information
  • Certify weeks/request payment
  • Check your account status
  • File a Claim
  • Obtain 1099-G forms
  • Reopen a claim
  • Respond to information requests
  • Upload documents
  • Verify Identity 
  • View correspondence from CDLE 

Claimant Services Center:
303-318-9000 

Toll Free: 
1-800-388-5515

Spanish: 
303-318-9333

Spanish Toll-Free: 
1-866-422-0402

  • Identity Verification Help
  • Report claim already filed in your name
  • Unable to complete identity verification because under 18 years of age
  • Unable to complete identity verification due to lack of internet access/device
  • Updating your email address

Automated Line: 303-813-2800

  • Certify weeks/request payment
  • Changing or resetting your PIN
  • Update your address

303-318-9035

Toll-free: 1-877-464-4622

  • Overpayments

Workforce Centers website

Find/Contact your local workforce center

Division of Unemployment Insurance Appeals 303-318-9000

For information about appeals, contact numbers, and more, visit the Appeals Page on the CDLE website. Please contact the appeals team directly if you have a question about an active appeal.

 

Report Unemployment Identity Theft Form

If you need to file an unemployment claim, but there is already a claim in the system that you did not file, you can use this form to report it, or call 303-318-9000

Claimant Feedback Form

Use this form to submit a complaint or give feedback.

Employers

Method of Connection

Topics Listed Under Contact Method

303-318-9100

  • Audits
  • Employer account charges - use option 5 
  • Employer services

Toll-free number for employers: 1-800-480-8299

  • Audits 
  • Employer Services

303-318-9055 or 303-318-9100 (option 2)

Employer account charges

Employer Reporting Form

Please use this form to report fraud or identity theft.

Additional Support Options for Employers

Contact Information

Unemployment Insurance Employer Services Mailing Address

Unemployment Insurance Employer Services Mailing Address

P.O. Box 8789 
Denver, CO 80201-8789

Unemployment Insurance Employer Services Fax Number

303-318-9013