Our Virtual Assistant can answer many of the questions you have, you can reach the Virtual Assistant 24/7 by simply clicking the Virtual Assistant window at the bottom of the Unemployment Insurance page or by phone at:
- Denver Metro: 303-318-9000 | Toll-Free: 1-800-388-5515
- Spanish: 303-318-9333 | Spanish Toll-Free: 1-866-422-0402
If the Virtual Assistant can’t answer your question, don’t worry. Representatives are available to help Monday–Friday 8 AM to 4 PM.
In-person assistance is available with an appointment at our lobby at 621 17th Street, Suite 100, Denver, CO, 80202. In-person appointments will be reserved primarily for claimants with limited computer access, tech skills, or individual assistive needs. Before you can book an in-person appointment, you will need to review the self-help options available to you and confirm that you still need an in-person appointment. If you are simply dropping off paperwork or forms, you do not need to make an appointment. We have a secure dropbox available in the lobby from 8:00 AM to 4:00 PM.
To make an in-person appointment, please review our “Unemployment Self-Help Options and Lobby Scheduling Form.” Once you have scheduled your appointment, you will receive a confirmation email with more details.
The fastest way to file a claim, reopen a claim, make a payment request or report a job separation is through MyUI+.
Unemployment Claimants
Method of Communication
Topics Listed Under Contact Method
- Access and change account information
- Certify weeks/request payment
- Check your account status
- File a Claim
- Obtain 1099-G forms
- Reopen a claim
- Respond to information requests
- Upload documents
- Verify Identity
- View correspondence from CDLE
Claimant Services Center:
303-318-9000
Toll Free:
1-800-388-5155
Spanish:
303-318-9333
Spanish Toll-Free:
1-866-422-0402
- Identity Verification Help
- Report claim already filed in your name
- Unable to complete identity verification because under 18 years of age
- Unable to complete identity verification due to lack of internet access/device
- Updating your email address
Automated Line: 303-813-2800
- Certify weeks/request payment
- Changing or resetting your PIN
- Update your address
303-318-9035
Toll-free: 1-877-464-4622
- Overpayments
Find/Contact your local workforce center
Division of Unemployment Insurance Appeals 303-318-9000
For information about appeals, contact numbers, and more, visit the Appeals Page on the CDLE website. Please contact the appeals team directly if you have a question about an active appeal.
If you need to file an unemployment claim, but there is already a claim in the system that you did not file, you can use this form to report it, or call 303-318-9000
Use this form to submit a complaint or give feedback.
Employers
Method of Connection
Topics Listed Under Contact Method
303-318-9100
- Audits
- Employer account charges - use option 5
- Employer services
Toll-free number for employers: 1-800-480-8299
- Audits
- Employer Services
303-318-9055 or 303-318-9100 (option 2)
Employer account charges
Please use this form to report fraud or identity theft.
Additional Support Options for Employers
Contact Information
Unemployment Insurance Employer Services Mailing Address
Unemployment Insurance Employer Services Mailing Address
P.O. Box 8789
Denver, CO 80201-8789
Unemployment Insurance Employer Services Fax Number
303-318-9013