Injured Worker Exit Surveys & Change of Physician Surveys

To determine an injured worker's satisfaction with handling his or her claim, insurers are required to survey them within 30 days after a claim is closed. The survey should ask injured workers to respond to questions on courtesy, promptness of medical care, promptness of handling the claim, satisfaction with dispute resolution, and overall satisfaction with the insurer. Injured workers are asked to grade the insurer on a scale of 1 to 5, with 1 being the least satisfied and 5 being the most satisfied. 

Insurers are required to submit statistical reports for this survey. Survey results should be reported in the aggregate, not as an average. For example: If ten people answered “5” for a given question, report the total score as “50". Previous survey results provided by insurers are available to view and download. If you have any questions, please email the DOWC's Technical Operations team.

Insurers are currently required to report data for the time period of January 1, 2024, to December 31, 2024. Data for this time period must be reported on or before June 30, 2025.

Report Change of Physician and Claimant Satisfaction Survey Data